Worktop City

Worktop City was founded in 2010 by Managing Director Mike Kitching and became Worktop City Limited in August 2011. Through its parent company, it has over 25 years of experience in the kitchen and DIY retail sector. The company operates from four retail outlets across East Yorkshire and has collection points in Hull, Southampton, and Manchester.

It offers kitchen and bathroom worktops, sinks, taps, upstands, and splashbacks. It provides a sample service for many of its products and offers delivery within one week. It also offers a price match policy, aiming to beat any lower price found online by up to 5%.

Worktop City supplies worktops, doors and handles that customers describe as arriving quickly and in excellent condition. Several reviewers highlight the quality of the products themselves, mentioning soft-close hinges that adjust easily for a level fit and handles that look good once installed. A recurring theme is the willingness of staff to put right mistakes before they cause problems on site: one customer had hinge positions and a door width corrected over the phone during a self-build project, while another received a call about a duplicated order that was then amended after a short conversation.

Orders are repeatedly described as dispatched fast, with one account of a mistaken worktop thickness being replaced promptly so the kitchen fit was not delayed and the incorrect item collected with a straightforward refund. Reviewers frequently mention helpful telephone and email support, prompt replacement of faulty handles and careful packaging that kept items secure in transit. The service is described as friendly and the ordering process as simple, with customers noting that queries are answered quickly and problems resolved without fuss, leaving them pleased with both the products and the assistance received.