Furniture Village Milton Keynes Warehouse

One of the Armchairs was damaged and two of the items had light coloured feet and other one had dark coloured feet and castor! !! We went into the CRoydon StorE and reported this and we await your action to correct these matters

Avoid furniture village! Sat in and waited for a footstool that never arrived… no information no nothing from FV… spent over 50 minutes on hold and spoke to the most rude agent going who said it was never out for delivery…! I’d been given a tracking email so not sure what he was going on about! On hold for ages and achieved nothing… feeling very frustrated. Two weeks later I get a call - footstool is ready for delivery… book another date and guess what! Footstool never turned up! Another day I’ve taken time Off work… I am BEYOND cross. There’s zero communication from FV, their customer service is appalling. I’m never going to see my item so I’ve asked for a refund via online chat as I’ll be dammed if I’m sitting on hold for hours… bet I’ll be kept waiting a few months to see that money again! FV take your money and leave you hanging. Buy your furniture elsewhere!!!

I can't give this organisation even 1 star, but have no choice to post review.. Absolutely shocking service. Ordered 4 items totalling over £500 in their well advertised promotional offer in February21. Despite assurances on delivery within 30 days, one of the items, a lamp, has still not arrived. Countless phone calls and emails, long waiting times, repeat excuses. All they want to do is cancel the order and give a credit for the net £ less promotional discount. Repeat excuse is stock will be in next month, and repeat. The company is a con, stay away. I will never use this company again.

Told 9 weeks when ordered my furniture and it ended up being 16 weeks. Had to call customer services every week took 1 hour every time to get through. Didn’t like the attitude of the customer services, pretty much told I had to wait longer and shut up and be patient! Love the furniture but the customer services are poor to say the least!

On 15th march 2021 I made an online order for a sofa and an ex display ottoman bed with a headboard. Expected delivery was 10 weeks. I was contacted mid June to state my order was ready and I requested to delay this and was informed it could be held to the end of the month and I would be contacted. Delivery was arranged for the sofa on 8th July 2021 at which point I was confused as to why the bed was separate and was not offered an explanation. I contacted again to query this and was informed it was in Dartford and required transfer prior to delivery. I have not received any contact since which I am finding incredibly frustrating as whenever I make contact I have been on hold for over an hour. I had an online conversation last night to which the sales advisor informed me that an urgent request would be made (which I thought had been done from my previous call) and was given a contact number for the distribution team. I have tried to call this and again been on hold for over an hour. The lack of communication is very frustrating, I placed this order months ago in preparation for a move into my first property, which I cannot yet live at due to not having a bed. I do not understand the delay when the bed is ex display item. I would not recommend furniture village and will not be using again.

Longer than expected delivery (11 weeks turning into 14 and one item to follow), no contact with company, no updates. Hour and a half call wait times to speak with someone at any time. Really poor service for the money spent. Phoned on Saturday for delivery on Monday with no warning, so couldnt do it as old sofa needed to be collected and this was the first time we had been given a date. When trying to call back to rearrange no one picks up the phone, and 1hr 45 mins spent waiting to talk to the main customer service (I use the term loosely). Genuinely the worst delivery experience I havr had. Spend your money somewhere who treats customers properly. Have finally had delivered, and they sent the wrong feet and no footstool arrived...

Very bad customer service. No idea of my order. Where it is? Acknowledgment number: 03355189, order number: 8093Dx100 No progress update on my order. It's been 3 months now and you are not approchable. No one bothers to pick the phone. No response through your website customer contact service. I will never buy from Furniture Village.