Tom Howley | Kitchen Showroom Edinburgh

My wife and I opted for a Tom Howley Kitchen after an introduction meeting with Michelle and the team at the Edinburgh showroom on what we were looking for. Our house has been transformed with the design that Michelle came up with for our kitchen, bar and media wall. We can't thank the team at Edinburgh enough. From the initial design to the final installation we have been extremely happy with all aspects of the work including the quality of the final product. If you are considering a Tom Howley design then we would highly recommend it.

This review is not about the quality of the cabinets - we are pleased with that aspect. They are a very cookie cutter organization and lack imagination, so if you want any unique aspects, you need to do those design and decorative elements yourself. However, the cabinets themselves are nice. The reason I am giving them 1 star is due to the terrible customer service and follow through. They charge a fortune, but they clearly do not care about delivering a complete experience. The staff are completely apathetic. Communication was inconsistent and often delayed. At time of delivery, we were told by one of the installers that our "site manager" would be away on holiday for a month, so there was nobody overseeing the project and nobody to answer our many questions. He never bothered to call or send an email to let us know. At least, TH could have replaced him in his absence. We contacted his manger a couple of times, but he was equally as indifferent and unhelpful. After delivery, the cabinets sat there for weeks when we were originally told they would be installed at delivery. During instal, parts were missing or broken so the whole thing dragged on for ages. One aspect that we had explicitly requested with our kitchen and pantry was that all our cabinets go to the ceiling without leaving a gap. We live in the country and didn't want to create a fly trap. They told us on many occasions that THIS WOULD NOT BE A PROBLEM. Needless to say, they do not go to the ceiling, and there are different size gaps on each piece of furniture. The installer told us that they could be adjusted, but the same manager flat out said it would not be fixed. The touch up painter that came after installation was one of the worst experiences in dealing with this company: She dropped blue paint on the stone floor that can not be removed, poured blue paint down the drain staining the brass sink waste kit (I can't get it off no matter what I have tried), and then spilled soup on our brand new fabric bar stool. I had to have it retwined. When I complained to the project manager, he insinuated I was lying and blamed one of the other trades that were in the house. There was absolutely no one else in the house, and she even insisted that there was to be no one around while she was there painting, so that no dust would effect her work. She also hadn't been in the house for more than a few minutes when we got an earful of her politics which is very unprofessional. We were also told on multiple occasions that we would have a 6 month structural follow up. When I followed through with this recently, I was told that they do not have this service. According to the contract, you pay 100 % up front before the job is complete, so once they have your money, THEY DON'T CARE, they are passive-aggressively rude, and leave damage that they don't repair. There was never a follow up email or call from any TH staff to see how we like our kitchen or to discuss the experience. There are many kitchen companies around, so save yourself a lot of trouble and worry and don't hire TH. I suspect their poor behaviour will start to catch up with them and eventually affect their reputation. That is what they deserve.

Very professional, warm welcome, very knowledgeable staff.

We have just finished our new kitchen and cannot recommend Tom Howley and the Edinburgh showroom highly enough. From the outset the team there were so helpful and came up with fabulous designs for us to approve. Their ability to use all the space was so clever, and Nicky was brilliant at working with us to get the most out of the Tom Howley design we chose. The quality of the product installed is second to none and the installation process was well handled. All in all a very positive experience.

The worst customer I have experienced in a long time. After sales care is atrocious

Wow! We are delighted with our new kitchen. We have worked with Nikki Stewart at the Edinburgh branch for a few years now as we planned and navigated through COVID-19. Nikki is so knowledgeable, professional and above all patient! We couldn't be happier with the end result! Jo & Wayne

Can’t rate them highly enough. Very impressed with the end result of our kitchen and anything that came up during or after installation has been handled professionally and swiftly by the staff at Tom Howley. I would particularly like to mention Nikki(stockbridge showroom) who helped us from start to finish and was a pleasure to work with. Worth the money.